Shipping Policy
Delivery time shown at our website is approximate and does not guarantee parcel arrival in this estimated window of time. If the package is delayed in transit, it is out of our control and if you have questions about it, please contact the assigned courier service for updates.
European Union
For small size orders below EUR 90.00€ we will charge a flat shipping fee of EUR 7.00€ plus VAT (EU only) *, it will also take 5 to 14 days***, depending on the destination, (Temporarily unavailable)
We use Poland Post services for standard registered shipping of all small orders.
For orders in a range of EUR 90.00€ - 150.00€ delivery can be arranged with UPS / FedEx shipping option and it normally takes 1 to 5 working days*** to arrive within Europe. We charge a flat fee of EUR 19.00€ plus VAT (EU only) *.
Orders over €150.00 will be shipped at a price of 15 EUR by expedited delivery by FedEx / UPS / DPD courier, and usually delivery within Europe takes 1 to 5 business days ***.
Please note that delivery of products to customers is considered as part of the product cost in the European regulations, therefore we have to charge VAT.
* European Union (EU) 27 Member states: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain
Malta, Republic of Cyprus
Economy shipping 7.00€ + VAT (Temporarily unavailable)
Expedited shipping 35.00€ by FedEx + VAT
Ireland
Economy shipping - not available
Expedited shipping €15.00 EUR (€250.00 and up) by FedEx + VAT
Expedited shipping €29.00 EUR (€0.00–€249.00) by FedEx + VAT
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United Kingdom
Expedited shipping - EUR 19.00 € (2 - 5 working days ***), we use FedEx / UPS service for all express shipping.UK VAT laws that came into force on January 1, 2021 apply to the sale of goods from non-EU merchants to UK customers.
Economy shipping - not available
Due to Brexit, the Export/Import Process of packages between EU and UK takes extra time for processing and obtaining documentation which will reflect on the estimated time of delivery. Based on the data we have, on average, the package can take somewhere between 2 - 5 working days from the moment the courier picked up the package to final delivery at the customers' address.
Minimum order must be at least EUR 184.00 (£154) or greater and will be shipped to our customers in UK via UPS courier. Upon arrival of the package the customer will need to pay VAT and/or other duties to courier or customs agency.
We use DDU declaration process.
- Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
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Latin America (Brazil, Costa Rica, Dominican Republic, French Guiana, Uruguay, Ecuador, Chile, Panama) & South Africa, Egypt, Qatar
Express Registered shipping - EUR 29.00 (3 - 6 working days ***), we use FedEx or DHL Express service for all shippings.
* Before purchasing products at our website to your country please make note of our terms & conditions :
- Product warranty is 1 year (except spare parts, consumable parts, O-rings and other accessories without which the product retains the functionality)
- In the event of the warranty situation where the replacement part is needed, the replacement part itself will be free of charge, but buyer pays the shipping cost. Alternatively, we can ship the replacement part to any EU member country of your choosing for free. Essentially, if you have an address in EU from where the package can be shipped/brought by a friend to your country on your arrangement, the part can be shipped there.
- In the event, the product needs repairs/replacement the buyer pays shipping costs both ways. However, if the product needs to be shipped to the EU member country after being serviced at our office, then the buyer only pays for shipping to our address, and we pay for shipping when the product is returned to buyer provided address within the EU.
We use DDU declaration process.
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Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
Israel
Expedited shipping - EUR 25.00 (3 - 6 working days ***), we use FedEx service for all shippings.
Economy shipping - not available
We use DDU declaration process.
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Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
USA
Economy shipping 9.00€ (Temporarily unavailable)
Expedited shipping 29.00€ by FedEx
Northern Mariana Islands, Guam, Puerto Rico
Expedited shipping 40.00€ by FedEx + VAT
Economy shipping - not available
We highly suggest to include spare parts in your order such as O-rings or leak detector sensor and other accessories as shipping cost will remain the same for small spare parts and accessories regardless of the price of the items, size, and weight of the package.
***Please note the time shown at website is estimated and not guaranteed. Depending on the area the transit time of a package could take longer, especially if it is a remote area.
***Please note, all packages are subjected to Import tax / VAT of your country and in order to receive the package those duties have to be paid by the customer. Our company has no control over these charges, nor can we predict what they may be.
EXPEDITED SHIPPING RATES CHART - SEE DETAILS HERE
Loose batteries and extra batteries restrictions
Please note that according to the IATA 2019 Lithium Battery Guidance regulations, we are not allowed to include any spare or loose lithium batteries in the air parcels, therefore we may have to take the CR2032 spare battery out of our VPS-100 Vacuum Pump System kit and only keep the one built-in CR2032 battery.
Quality of Postal Services
We use the Poland Post shipping services for all our standard shipping and we partner with DHL Express for all Express deliveries. All cross-border parcels are being transferred by Poland Post to their local postal service partner after the custom clearance in the country of destination.
All our parcels are shipped with Track & Trace number which can be followed in the www.internationalparceltracking.com systems. The tracking number is automatically sent to customer by email after the order has been shipped from our side.
Due to the nature of both local and international postal services in any country, there is a rare possibility that things can go wrong and the parcel can go missing. Salted Line Europe can not accept full liability for the loss of parcels which may happen beyond our reasonable control. We do not compensate or refund the orders lost by the postal service providers but we will take the following steps to help our customers in such unfortunate situation:
- We will initiate the internal investigation with Poland Post on the orders which have not been delivered within 14 days AFTER (!) the estimated arrival date. This is a standard Poland Post regulation which we have to follow.
- We will communicate with each customer directly to find an alternative solution in case of urgencies.
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If you are unclear about the shipping options for your country at checkout page, please get in touch with us at support@saltedlineeurope.com and we will help to clarify.
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* European Union (EU) 28 Member states: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Santa Cruz de Tenerife)
** European Non-EU countries: Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Macedonia, Moldova, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine
*** Delivery time shown at our website is approximate and does not guarantee arrival exactly as estimated due to the reasons beyond our control, such as weekends, public holidays, strikes or other business disruptions. Please note that it could take longer than expected due to customs clearance procedures or other formalities. Later that expected delivery should not be a reason for product return at our expense.
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For all customers in any country (except EU, USA), please be aware that Express Shipping terms by FedEx / UPS / DPD require us to indicate all package details in the UPS systems, including type of goods in the parcel, value of goods in the parcel, we also indicate that the shipment is related to commercial goods purchased from our company.
Please note, that local Custom duties, VAT and other government fees on commercial parcels are not included in our shipping costs and are to be settled by customer with the local authorities as per the applicable local laws and regulations.