European countries, EU* and non-EU**:
The Standard Registered Shipping for all orders above EUR 40.00 is FREE and might take from 5 to 14 days in delivery, depending on the destination and the status of your local post service operations. Please mind potential impact of your local COVID-19 quarantine measures on the delivery timing. We use PostNL services for standard registered shipping.
For small size orders below EUR 39.99 we will charge a flat shipping fee of EUR 12.99 plus 21% Dutch VAT (EU only), it will also take 5 to 14 days, depending on the destination.
We use PostNL services for standard registered shipping of all small orders.
The fastest order delivery can be arranged with DHL Express shipping option and it normally takes 1 to 4 working days to arrive within Europe. We charge a flat fee of EUR 59.99 plus 21% Dutch VAT (EU only).
Please note that delivery of products to customers is considered as part of the product cost in the European regulations, therefore we have to charge 21% VAT.
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Rest of the World:For all other non-European countries, we will charge the following delivery fees on top of the quoted product price:
Standard Registered shipping - EUR 29.99 (9 - 20 days ***), we use PostNL services for such deliveries.
Express Registered shipping - EUR 79.99 (3 - 8 days ***), we use DHL Express services for all express shipping.Please note, that local Custom duties, VAT and other government fees on commercial parcels are not included in our shipping costs and are to be settled by customer with the local authorities as per the applicable local laws and regulations.
For all customers in any country, please be aware that Express Shipping terms by DHL require us to indicate all package details in the DHL systems, including type of goods in the parcel, value of goods in the parcel, we also indicate that the shipment is related to commercial goods purchased from our company.
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Loose batteries and extra batteries restrictions
Please note that according to the IATA 2019 Lithium Battery Guidance regulations, we are not allowed to include any spare or loose lithium batteries in the air parcels, therefore we may have to take the CR2032 spare battery out of our VPS-100 Vacuum Pump System kit and only keep the one built-in CR2032 battery.
Quality of Postal Services
We use the Post NL shipping services for all our standard shipping and we partner with DHL Express for all Express deliveries. All cross-border parcels are being transferred by Post NL to their local postal service partner after the custom clearance in the country of destination.
All our parcels are shipped with Track & Trace number which can be followed in the www.internationalparceltracking.com systems. The tracking number is automatically sent to customer by email after the order has been shipped from our side.
Due to the nature of both local and international postal services in any country, there is a rare possibility that things can go wrong and the parcel can go missing. Avanta Partners can not accept full liability for the loss of parcels which may happen beyond our reasonable control. We do not compensate or refund the orders lost by the postal service providers but we will take the following steps to help our customers in such unfortunate situation:
- We will initiate the internal investigation with Post NL on the orders which have not been delivered within 14 days AFTER (!) the estimated arrival date. This is a standard Post NL regulation which we have to follow.
- We will communicate with each customer directly to find an alternative solution in case of urgencies.
If you are unclear about the shipping options for your country at checkout page, please get in touch with us at email@example.com and we will help to clarify.
* European Union (EU) 28 Member states: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK plus Liechtenstein, Monaco
** European Non-EU countries: Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Macedonia, Moldova, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine
*** Delivery time shown at our website is approximate and does not guarantee arrival exactly as estimated due to the reasons beyond our control, such as weekends, public holidays, strikes or other business disruptions. Please note that it could take longer than expected due to customs clearance procedures or other formalities. Later that expected delivery should not be a reason for product return at our expense.
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