Returns and Refund Policy
RETURNS / REFUNDS / EXCHANGES
RETURN and REFUND
You can return your product within 14 days from delivery date. If 14 days passed since you received the product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the original condition upon arrival. It must be in the original packaging as well.
To complete your return, we require a receipt or proof of purchase which is normally an order number (SLExxxx) from the Salted Line Europe website which you can find on out order confirmation emails or on the invoice.
Please do not send your purchase back to the manufacturer.
We may only decide on a partial refund in one of these cases:
- We find an item not in its original condition, damaged or missing for reasons not due to our error
- A product was shipped back to us after the 14 days period from the delivery date without prior email agreement with our team
- A product couldn't be delivered to customer because he or she wasn't available at the time of delivery and failed to pick up the parcel from the local postal service provider
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 working days.
After the refund is confirmed, we will process the refund payment through the same payment provider (credit card, PayPal, bank transfer) that was used to place and confirm your order.
If you haven’t received a refund within 5 working days after our confirmation, first check your latest bank account status and then contact your credit card or PayPal account support, it may take some time before your refund is officially posted.
Next contact your bank. There is often internal processing time required before a refund is posted.
If you’ve checked with the payment provider and your bank and you still have not received your refund, please contact us at email@example.com to clarify the situation.
Important: We may introduce stock clearance sale from time to time, and products bought on sale are not eligible for refunds. Only regular priced items may be refunded. You will be able to identify the sale product in your invoice, we will put the respective note at the bottom of your product invoice that comes in the box.
We only exchange items if they are defective or damaged during delivery. If you discovered a factory defect or damage upon your order arrival, send us an email at firstname.lastname@example.org and we will advice you on the next steps.
HOW TO RETURN YOUR PRODUCT:
- Send an email to us at email@example.com with your order number (SLExxxx) and the explanation of your reason for return
- Make sure you receive our feedback and agreement for return
- Send your product back to us by registered post service (with signature upon delivery).
Please be advised that when sending a shipment from the EU, kindly use the following address for shipping:
Company name: Salted Line Europe Sp. Z.o.o.
Address: Aleja Generała Leopolda Okulickiego 18
Zip code: 35-206
We will refuse to pay any taxes and fees if the shipment was sent from outside the EU to our office in Poland.
However, if you are sending a shipment from a location outside the EU (Such a country: Switzerland, Norway, United Kingdom, Canary Islands, etc.) please use the following address for shipping:
DIGITAL VIDEO LIMITED
5/F, SOHO TOWER, 25 HART AVENUE,
TSIM SHA TSUI, KOWLOON,
ZIP: 000 000
T: +852 2388 2428
- Send us the tracking number provided by the post office so that we can prepare for your parcel arrival
- Get our email confirmation upon your parcel arrival
We do not provide RMA label (Return label) and customer is responsible for paying their own shipping cost for product return, unless the product arrived damaged or defective. If the product arrived damaged or defective, our company can reimburse a maximum of 20 Euros for return shipping amount.
Important: Shipping costs and any applicable customs fee and/or import taxes/or VAT related to your initial order arrivals are non-refundable.
Depending on your location, the time required to process your product return or exchange may vary. We will always keep you informed via email about the status and next steps.
If you are shipping an item over EUR 50, we recommend to consider insured shipping tariff which covers the cost of your product in case of the parcel loss by the postal services provider. We can not guarantee that we will receive your returned item for the reasons beyond our control.